Enhancing Customer Experience
eCommerce is changing as we see more influence from social networks and we see greater motivation to share content between visitors. Your customers are looking for a more social experience than ever before. They want to see up to the minute communications and information; and they want to participate. New generations of online shoppers expect to find this interaction on your store. But even your existing customers will see information in social networks that might lead them to another store. So you have to be there and be part of the social commerce generation.
ePages V6 makes this easy with lots of built in features that we will cover. If you do not use ePages V6 then there are alternatives using plug-ins and add-ons to most online shopping software. A great social sharing tool that is easy to add to most websites is the AddThis service it is free and a great tool. For something a little more advanced you can look at Wibiya which integrates to most websites. If you run an online store an issue to watch is how these add-ons work with your SSL for encrypted pages.
If the online shopping software or system you use doesn't support social commerce then it might be time to upgrade.
Business blog, forum and guest book - Communicate with your customers
By using a business blog, a forum or a guestbook, you are showing your customers that your are open and present thus strengthening the customer relationship (i.e. customer retention) The corresponding modules can be integrated into the website from the shop system and do not need to be linked via external blog or forum software. Content of the integrated business blog as well as the forum are automatically made available as RSS feed.
Product review and recommendation - Let your customers decide
Customers prefer to purchase products that other customers have reviewed positively. To enable this in the ePages shop system, you can activate the "Product rating and review" and "Product recommendation" or "Tell-a-friend" function.
You decide yourself whether this function can be used equally by all customers or only by registered customers. When reviews are written by customers, you can specify whether they will be visible immediately in the shop or whether they must first be approved by you.
You can utilize the opinion of satisfied customers on price comparison and product portals as well as by eBay. ePages has link-ups to Getprice, shopping.com, Google Base and other platforms as well.
Questions about products - Help your customers
Don't make your customers have to search for your contact information. Offer them an automated link to a contact form on every individual product page.
RSS feeds - Stay up-to-date
Search engines and customers love content that's up-to-date. That's why you can embed RSS feeds with appropriate external content into your shop. Here you have the option of using already specified feeds or creating your own.
As participant in the free Amazon partner program, you as shop operator, have the option with the RSS feed function of bringing Amazon products into your shop and earning a commission on their sale.
Gadgets - Little helpers for your shop
Gadgets are small programs that can be integrated into websites and shops in addition to the shop's actual content. Increase the entertainment value for your customers and increase the length of time they spend in your shop. With the ePages shop system, you have access to a large number of predefined gadgets.
The Wikipedia gadget for instance facilitates looking up terms that are marked in the shop or website directly at the online encyclopedia. You can thus immediately illustrate particular material types, for example, in a very elegant way.
The YouTube gadget allows you to quickly and easily integrate your own product videos in your shop.
Social Media – Sharing your product content
Your visitors and customers are now more than ever likely to use social networks like Facebook and Twitter to exchange information with friends and colleagues. So you can now make it easy for them to share your content by adding the social sharing features in your online store. It is easy to automatically add by just enabling the Social Web feature under Marketing.
Once you have done that you will see the “Like” and “Share” buttons appear on each of your product pages. Your customers can click on the links which will send your page like to Facebook or Twitter to be shared with your customers’ friends and network.